The effectiveness of communication is best judged by the response that it gets. Consider what happens after you have communicated. This is far more important that the words that you may say. Often we may feel like we’ve nailed it with some communication or other. I remember, for example, being quite certain that I had … Read more
In short – all results are only “feedback”. To judge a result of a behaviour or action to be a success or a failure depends on the desired outcome and context. However, to accept that there is no failure only feedback opens up the possibilities of choice, the opportunities to change context, and the choice … Read more
Remember presupposition #1 – The Map is Not the Territory? Well this leads on from that one. People respond according to their map of the world – of course they do – how else could they respond? People work within the territories that they understand, and the territory they understand is defined by “their map” … Read more
