Cancellation, Postponement and Non-Attendance of Short Courses (open courses)

Please be aware that late-notice postponements, cancellations and non-attendance can have a significant impact on our ability to manage the course and to ensure a quality experience of other participants.

We assume a 14-day cooling off period for course bookings (that is 14 days from date of booking not from date of payment).

Whilst we are as flexible as possible for our delegates, it is also important that we receive sufficient notice if you can no longer attend your course.

Here are the four different options/situations that occur in cancellation/postponement.

1 – Within the Cooling Off Period If notice of cancellation is provided within your 14 days cooling-off period of enrolling on the course, you can either:

• be issued with a full refund or
• rebook onto an alternative date for the same course or a course of an equivalent value at no extra cost.

2 – After the Cooling Off Period but More Than 14 Days Before the Course commences If notification of cancellation is provided outside of your 14 days cooling-off period, but more than 14 days before the course is due to begin, you will not be entitled to a refund, however, you can rebook onto an alternative date of the same course or a course of an equivalent value. There will be no charge for this.

3 – After the Cooling Off Period and Less Than 14 Days Before the Course If notification of cancellation is provided outside your 14 days cooling-off period and less than 14 days before the course is due to begin, you will not be entitled to a refund. If you wish to rebook onto an alternative date of the same course or a different course on an equivalent value, a £50 rebooking fee will be incurred. The new booking would then be confirmed on receipt of the £50 rebooking fee.

4 – Non-Attendance Without Giving Notice Failure to attend a course without giving us any notice is considered a forfeiture of your place as we will have held a place for you in a limited-number group. At our discretion, and where there is availability, we will offer you a place on a future date of the course or a course of an equivalent value for a rebooking fee of £100. There is no right to this, and we are under no obligation to offer this, but we will do our best to accommodate you as a gesture of good will.